iCloud account or Apple id

I have been receiving the call from 1-800-696-9023. It is an automated voice and stating that my account has been breach and I need to press one to speak to someone. I have been ignoring it for two days now.


I’m not sure, if this is a scammer calling me or it is the real Apple support team. I would appreciate if someone can look into my account.

Posted on Jul 20, 2020 11:45 AM

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Question marked as Top-ranking reply

Posted on Jul 20, 2020 11:47 AM

It is most definitely a scam. Please ignore. Do not call the number or click on any included links.


About Email and Other Scams


Apple always addresses you by your name or the name they have on file for you.  The Email will be from apple.com or itunes.com. Email addresses can be spoofed. You can go to Mail > View > Message > Show all Headers to see more. Apple Emails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


An exception to the above is when you order something from the Apple Store. The receipt will be addressed to Dear Apple Customer.


Avoid Scams


  1. Identify and report phishing emails and other suspicious messages
  2. Annual Reminder- Watch out for email Phishing Scams
  3. Identifying fraudulent "phishing" email
  4. Beware of Browser Pop-Up Tech Support, Phishing Scams
  5. Phishing & Other Suspicious Emails
  6. Avoid phishing emails, fake 'virus' alerts, phony support calls, & other scams
  7. Phony "tech support" - "ransomware" popups and ... | Communities


Report phishing email to abuse@apple.com.


2 replies
Question marked as Top-ranking reply

Jul 20, 2020 11:47 AM in response to NBAKHTARI466

It is most definitely a scam. Please ignore. Do not call the number or click on any included links.


About Email and Other Scams


Apple always addresses you by your name or the name they have on file for you.  The Email will be from apple.com or itunes.com. Email addresses can be spoofed. You can go to Mail > View > Message > Show all Headers to see more. Apple Emails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


An exception to the above is when you order something from the Apple Store. The receipt will be addressed to Dear Apple Customer.


Avoid Scams


  1. Identify and report phishing emails and other suspicious messages
  2. Annual Reminder- Watch out for email Phishing Scams
  3. Identifying fraudulent "phishing" email
  4. Beware of Browser Pop-Up Tech Support, Phishing Scams
  5. Phishing & Other Suspicious Emails
  6. Avoid phishing emails, fake 'virus' alerts, phony support calls, & other scams
  7. Phony "tech support" - "ransomware" popups and ... | Communities


Report phishing email to abuse@apple.com.


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iCloud account or Apple id

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