Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iphone screen wont display any images and stays black. Phone is still responsive and siri still works though.

I need to replace the phone but I can not get the serial number through the settings since the screen stays unresponsive.

iPhone X, iOS 13

Posted on Jul 20, 2020 4:11 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 20, 2020 4:36 PM

Derek_1296 Said:

"My iphone screen wont display any images and stays black. Phone is still responsive and siri still works though. I need to replace the phone but I can not get the serial number through the settings since the screen stays unresponsive."

-------


Use iTunes: You can find the Serial Number for your device in Finder or iTunes.

Go Here: Find the Serial Number or IMEI on your iPhone, iPad, or iPod Touch - Apple Support

2 replies
Question marked as Top-ranking reply

Jul 20, 2020 4:36 PM in response to Derek_1296

Derek_1296 Said:

"My iphone screen wont display any images and stays black. Phone is still responsive and siri still works though. I need to replace the phone but I can not get the serial number through the settings since the screen stays unresponsive."

-------


Use iTunes: You can find the Serial Number for your device in Finder or iTunes.

Go Here: Find the Serial Number or IMEI on your iPhone, iPad, or iPod Touch - Apple Support

My iphone screen wont display any images and stays black. Phone is still responsive and siri still works though.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.