Does Apple still have live text chat?

If you need help, Apple provides support for your products in many ways. One of them is live chat support. Live chat allows you to use instant / live (real-time) messaging to contact Apple’s support team via its website. Apple’s live chat offers faster response times, much faster than emails. In fact, a lot of users prefer chat assistance over emails and phone calls. You can arrange a chat with an Apple Expert who specializes in your exact question.

Visit Apple’s web site: https://www.apple.com.

Click Support.

Click Contact Support (top menu bar).

Click Talk to us. It may also be “Tell us how we can help”. You can also directly access this page by clicking the getsupport.apple.com.

Now choose a product or service. For instance, if you are having problems with your iPhone, click iPhone. Or if you are having a problem with your Apple ID, click Apple ID.

Now select the specific iPhone problem you are having, like the battery, back-up, Apple ID, or Wi-Fi problems. You can also search for topics.

Now you will be asked a more specific issue that you are having. If your issue is not listed there, you can select the “the topic is not listed” option. If you choose this option, you will be asked to describe your problem in the next screen.

After this, choose how you like to get help. If you want the live chat option, simply select the “Chat”. The page will also tell you how much approximately you may wait.

Source - https://macreports.com/how-to-contact-apple-online-live-chat-support-team/

Thank You

I’m not getting that on my end, you have to go through selecting devices and then the option to “ chat” or email etc comes up. As babowa said, it’s the pandemic that is causing delays. It’s not usually like this. Did you try calling 800 My Apple? I’m not sure how that is either but it’s the number I always use. Nothing is normal yet and it’s frustrating!

I hope you can find the help you need Otherwise you can try on here using the iphone forum . Or use the “Post” link at the top of this page here and select your device to pose a question and someone might be able to assist. There’s some super awesome helpers on the iPhone forum. Here: https://discussions.apple.com/community/iphone & “Start a discussion”

Good luck!

Are you able to see the Contact Support link at the top right of this page. The link here (I'm not in the U.S. ) takes me to a page that warns services are limited but still offers options. Here's a picture of part of it.

After going through the "triage" with support, they offer whatever options are available. I assume that it has to do with the current situation - not that many people are at work yet, so it could be a personnel shortage. I know that trying to contact any support or even just a company is difficult right now - I was facing an hour hold before I gave up (this was a bank!).

As I said, it depends on the the way you entered your problem during the "triage" - depending on the problem presented, the system will automatically adjust what options it will offer.

You're welcome!