Imei missing after update
My iPhone 7 lost imei after update. Since its apple's fault my imei is gone how do I get them to fix it so I have a phone again?
iPhone 7, iOS 13
User profile for user:
Joseph_S.
User level:
Community Specialist
Hey there Osocold,
Thanks for reaching out to Apple Support Communities. It sounds like you’re having issues locating your IMEI on your iPhone after updating iOS. We’ll be happy to help with this.
Normally you can locate the IMEI in Settings > General > About on your iPhone. If you don’t see it there, go to the front page of Settings and swipe down to reveal a search bar at the top. Type in IMEI there and see if it pulls up.
If that doesn’t work, force close the Settings app and restart your iPhone:
How to force an app to close on your iPhone, iPad, or iPod touch
Try locating the IMEI once more after this. If you still don’t see it, check on a computer as well as seen in this article:
Find the serial number or IMEI on your iPhone, iPad, or iPod touch
We hope this helps.
Take care.