my ipad will not connect to my pc, get error code

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Level 1

9 points

my ipad will not connect to my pc, get error code

I am trying to update my ipad via my computer to get rid of "other files". It will not connect, I keep getting an error code.

iPad, iPadOS 13

Posted on Jul 22, 2020 6:54 AM

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Answer 1

Jul 22, 2020 7:12 AM in response to Kjhoran1

Congratulations, but unless you share with us the error code - or a detailed description of the problem - there really is little that we can offer in context of explicit help.

If you see error 9, 4005, 4013 or 4014 when you restore your iOS device – Apple Support

If you see an error in Finder or iTunes on your computer – Apple Support

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Answer 2

Kjhoran1 Author

Level 1

9 points

Jul 22, 2020 7:12 AM in response to Jamesd49

One 8000068

i was Able to get them to connect after turning them both off and turning them back on. Now I’m trying to update the iPad to remove some of the other, which I believe are corrupted files, but it can’t do the update because it says there’s not enough data on my iPad. No matter what I delete, the storage number doesn’t go down.

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