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why does my MacBook pro restart?

Why does my MacBook pro resta

rt by itself?


MacBook Pro 15″, macOS 10.13

Posted on Jul 22, 2020 7:50 AM

Reply
4 replies

Jul 23, 2020 9:41 AM in response to john haslam

See if you have a panic report (file's ending in .panic).  If you have more than 1, please post a couple as the differences can be very useful:

Look for the Kernel Panic reports at:

Finder -> Go -> Go to Folder -> /Library/Logs/DiagnosticReports 

<http://support.apple.com/en-us/HT200553>

The panic report should have ".panic" in the file name.

You can put the panic report in an "Additional Text" box when you Reply

If, AND ONLY IF, you have difficulty posting via "Additional Text"

then try posting to PasteBin.com, and give us a PasteBin URL link.

<http://pastebin.com/>

Jul 23, 2020 7:21 AM in response to john haslam

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.


You can save us asking dozens of questions by submitting a report from this App for us to look at…

EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/


Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/

Whew, they've changed pastebin & made it harder, but after pasting in, click Create new paste button, then Embed button, then copy the URL...

<script src="https://pastebin.com/embed_js/KuvnghqA"></script>


The important part is...


https://pastebin.com/embed_js/KuvnghqA


Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

why does my MacBook pro restart?

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