Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Module change

Hello! My name is Yana. I live in Ukraine.

About year ago my iPhone fell on the floor, after this on the screen appeared black spot that cover almost 30% of screen. I have asked service center in Ukraine. They told that I have to change the module. But there is no screen damages at all, only black spot. My iPhone was with protection cover.

I have read about guarantee program of iPhone X. (problems with module)

And I would like to ask is it possible to repair it or change my iPhone using this guarantee program?

I have the box, but no receipt, because it was a gift.

Also it was presented in November, 2019, almost 2 years past.

And I am in Ukraine, and there is no official service center Apple. If my device can be changed and repaired according to this program and above mentioned facts, how can I do this being in Ukraine?

Maybe there is a possibility to send my iPhone to any service centres in other countries? Or I have to visit any country where your service center is situated?

Thank you


iPhone X, iOS 13

Posted on Jul 22, 2020 1:48 PM

Reply
Question marked as Best reply

Posted on Jul 22, 2020 2:02 PM

You dropped your device and it broke.

There is no warranty for that.

Similar questions

1 reply

Module change

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.