Is SoHo store open for appointments?

Hi yi67,

It sounds like you need help with Photos and we can help.

You can check on creating appointments with the info here:

Genius Bar Reservation and Apple Support Options - Apple

We could also help you resolve your issue with Photos if you tell us more about what isn't working and what you would like to do.

Thanks for using the Apple Support Communities.

Hi yi67,

If you have pictures and videos on your Mac that you want to send to your iPhone, we can help.

Follow the steps here for how to sync with iTunes or Finder:

Keep your photos safely stored and up to date on all of your devices - Apple Support

Let us know if that helps.

Thanks for using the Apple Support Communities.