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Mub79 Author

Level 1

8 points

Technical difficulties

Hi everyone.im having a problem .at times when trying to enter my passcode ,some numbers don’t work .also,today my phone failed to lock screen for 5minutes despite pressing the button

iPhone XR, iOS 13

Posted on Jul 23, 2020 2:31 AM

Top-ranking reply

ProustGiulio

Level 10

208,602 points

Posted on Jul 23, 2020 2:37 AM

If you're using a screen protector, try to remove it.

Shouldn't be this case, your touch screen could be out of control, but we can't diagnose those issues remotely.

Contact Apple Support directly (they have tools to run remote diagnostics):--> Get Support

Regards

Giulio

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Technical difficulties

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