Password problems

Question

Password problems

My mom has forgotten her Apple ID password and cannot remember it. The account is locked now due to that reason. She also can't recall answers to the security questions so we can't reset the password that way. The recovery email is sent to her apple email which is the same as her icloud email, so we cannot get into that either in order to receive the recovery email. Those are the only two ways to recover the password and we cannot use either of them. How the **** can we get her password back?

iPhone 6s

Posted on Jul 23, 2020 3:06 AM

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Answer 1

Best reply

Eric Root

Level 10

684,045 points

Jul 23, 2020 8:51 AM in response to ddctcommunities

If necessary, if she is the original owner, have her contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)

Genius Bar Reservation and Apple Support Options - Apple.

or contact Apple ID Support.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option.

Apple Support schedule phone call

https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.

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Answer 2

Jul 23, 2020 3:14 AM in response to ddctcommunities

You probably aren't going to be able to get it back. You need to contact Apple support. Only support can help you with your problem. See these support options:

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient. Sometimes Apple phone support is not available.

Apple ID Support https://support.apple.com/apple-id

Apple Support Twitter https://twitter.com/AppleSupport There may be an hour or so wait.

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

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Password problems

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