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I am trying to restore my iPhone by plugging it into computer but nothing shows up on the computer to press restore.

I am trying to restore my iPhone by plugging it into computer but nothing shows up on the computer to press restore.

iPhone XS, iOS 13

Posted on Jul 23, 2020 9:28 AM

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Question marked as Best reply

Posted on Jul 23, 2020 10:14 AM

Hallo friend


So a few things and I’ll assume some here to try and make it easy peasy!


1) you’ll need to be working with a windows or Mac computer

2) make sure the computer is fully up to date

3) if macOS 10.14.x or earlier or windows 10/8/7 make sure iTunes is installed and fully up to date (apple software update on pc)

4) place device into recovery mode link: https://support.apple.com/en-us/HT201263

5) if you have download issues make sure you’re not utilizing VPN or security software

6) launch iTunes it should prompt you — restore is full wipe, update attempts to save data

7) wait a while

8) setup phone when it says hello on a white display: https://support.apple.com/en-us/HT202033


hope this helps

1 reply
Question marked as Best reply

Jul 23, 2020 10:14 AM in response to m1234d5678

Hallo friend


So a few things and I’ll assume some here to try and make it easy peasy!


1) you’ll need to be working with a windows or Mac computer

2) make sure the computer is fully up to date

3) if macOS 10.14.x or earlier or windows 10/8/7 make sure iTunes is installed and fully up to date (apple software update on pc)

4) place device into recovery mode link: https://support.apple.com/en-us/HT201263

5) if you have download issues make sure you’re not utilizing VPN or security software

6) launch iTunes it should prompt you — restore is full wipe, update attempts to save data

7) wait a while

8) setup phone when it says hello on a white display: https://support.apple.com/en-us/HT202033


hope this helps

I am trying to restore my iPhone by plugging it into computer but nothing shows up on the computer to press restore.

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