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I’m getting a folder with a ? What should I do

I’m getting a folder with a ?what should I do

iMac, macOS 10.13

Posted on Jul 23, 2020 10:51 AM

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Question marked as Top-ranking reply

Posted on Jul 23, 2020 11:08 AM

That means the Mac cannot find a bootable OS, could be bad news for the Hard Drive.


1. Start up from macOS Recovery

To start up from macOS Recovery, turn on your Mac and immediately press and hold one of the following combinations on your keyboard. Command-R is generally recommended, especially if you never installed macOS Sierra 10.12.4 or later… https://support.apple.com/en-us/HT204904#notupdated

Command (⌘)-R

Install the latest macOS that was installed on your Mac.


Option-⌘-R

Upgrade to the latest macOS compatible with your Mac.


Shift-Option-⌘-R

Install the macOS that came with your Mac, or the closest version still available.


2 replies
Question marked as Top-ranking reply

Jul 23, 2020 11:08 AM in response to Gat2soo

That means the Mac cannot find a bootable OS, could be bad news for the Hard Drive.


1. Start up from macOS Recovery

To start up from macOS Recovery, turn on your Mac and immediately press and hold one of the following combinations on your keyboard. Command-R is generally recommended, especially if you never installed macOS Sierra 10.12.4 or later… https://support.apple.com/en-us/HT204904#notupdated

Command (⌘)-R

Install the latest macOS that was installed on your Mac.


Option-⌘-R

Upgrade to the latest macOS compatible with your Mac.


Shift-Option-⌘-R

Install the macOS that came with your Mac, or the closest version still available.


I’m getting a folder with a ? What should I do

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