iphone 11 shocked me

If you are using the original wall “brick” and an Apple Lightning cable unplug it and don’t use it. Make an appointment at an Apple store or use the Contact Support link at the top of this screen to report the problem. If you are actually getting a shock (and not just a tingly feeling) the wall adapter is defective. A tingly feeling can be normal; it might just be the phone picking up any local “parasitic” currents in the environment, but it can also mean that the outlet it is plugged into is incorrectly wired.

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We want to make sure you reach the right team for help with your iPhone. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support