Unable to start station
Anyone else having issues starting their personalized radio station (“your name” station)? I’m encountering an issue on both PC and iPhone.
iPhone 8 Plus
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Anyone else having issues starting their personalized radio station (“your name” station)? I’m encountering an issue on both PC and iPhone.
iPhone 8 Plus
Hello Bdavis6274,
Thanks for reaching out in Apple Support Communities! We understand you're receiving the error message shown above, and we're happy to help you with it.
Try connecting to a different Wi-Fi network to see it the same thing occurs. You can also turn Wi-Fi off on your iPhone by going to Settings > Wi-Fi. Next, see if your station will load using your cellular connection. This will help isolate and network issues that may be causing this.
Also, close the music app, restart both devices and try starting the station again:
Restart your iPhone, iPad, or iPod touch
Thanks for using the Apple Support Communities, and have a great day!
Hello Bdavis6274,
Thanks for reaching out in Apple Support Communities! We understand you're receiving the error message shown above, and we're happy to help you with it.
Try connecting to a different Wi-Fi network to see it the same thing occurs. You can also turn Wi-Fi off on your iPhone by going to Settings > Wi-Fi. Next, see if your station will load using your cellular connection. This will help isolate and network issues that may be causing this.
Also, close the music app, restart both devices and try starting the station again:
Restart your iPhone, iPad, or iPod touch
Thanks for using the Apple Support Communities, and have a great day!
Hi again Bdavis6274,
Thanks for the update. Let's try creating a new station and see if it plays. This will help us in our isolation process. Make sure you are following the steps in the "Create custom stations and save songs" section of this article: Listen to Beats 1 and Radio in the Music app
Take Care.
Thank you for your reply, however it is not network related as I have tried on both cellular and two different ISPs wireless and hardwired. With both iTunes(PC) and Music(on my iPhone). All other “stations” will play except the personal one “Brett Davis’ Radio Station”
Hi Bdavis6274,
It's possible that this station is experiencing trouble or is no longer available. Try signing out of Apple Music by going to Settings > iTunes & App Store > ( Apple ID ) > sign out.
To sign out you will need to sign out of iTunes in Settings. This will require you to redownload any music you have already downloaded for offline use. I would recommend you read this article, use it for the steps to sign out and back in:
Sign in with a different Apple ID on your iPhone, iPad, or iPod touch
If this does not resolve your issue, Contact Apple for support and service - Apple Support
Best Regards.
Creating a new station works, however I did not create this station, I think Apple Music did based on my likes(selected when I first signed up for Apple Music). I like the variety of music that was played on this station.
Unable to start station