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iPhone X, iOS 13

Posted on Jul 23, 2020 8:02 PM

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3 replies

Jul 24, 2020 4:13 AM in response to abdulhadi64

Do you think the charges were made by Apple and that they were inappropriate? If yes,


see your purchase history for the App Store or iTunes Store https://support.apple.com/en-us/HT204088 to see if the charge was made by Apple for sure. If you have a problem with a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient; sometimes you can't get immediate telephone support.

 

or use Apple Support Twitter  https://twitter.com/AppleSupport There may be a wait of an hour or so.

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

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But, I am concerned that you may have been scammed. Apple does not make many billing errors.

 

Could you have provided any potentially damaging information to a phisher/scammer? If yes, in your case, you'll need to follow up with the party that recorded the charges, e.g., your credit card company, Apple, etc. 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

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