I refunded some games when do I get the money back?

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

You also can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient; sometimes you can't get immediate telephone support.

or use Apple Support Twitter  https://twitter.com/AppleSupport There may be a wait of an hour or so.

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

This is Apple Support Communities, people that may know your problem in certain cases.

No one here is actually part of Apple Support themselves.

Contact Apple Support @ Purchasing: here.

Good luck,

Christian