External hard drive causes my iMac Pro to randomly restart... why?

Hi everyone,


For the past several months I have been having an ongoing issue with my iMac Pro (3 GHz 10-Core Intel Xeon W, 64 GB 2666 MHz DDR4) where it has been randomly restarting. Always when it starts back up, a message pops up stating that "your computer was restarted because of a problem".


After lots of troubleshooting I finally zeroed it down to the culprit... one of the external hard drives (a 1 TB LaCie USB 3 external drive). Just like my other drives, I have this drive plugged into a USB hub. When I leave this drive disconnected from my iMac, the random restarts disappear. I have tested and retested this drive (using Disk Utility, etc.) but there seems to be no issues with it, so I don't understand why it is causing my iMac Pro to restart. Can anyone give me some ideas? Should I just go ahead and replace the drive? Normally when this has happened before a faulty drive that was on the way out had been the issue, but there seems to be no issue with this one, so I am just curious to see if there is any other explanation.


Thank you in advance for your assistance :)

iMac Pro, macOS 10.15

Posted on Jul 24, 2020 10:12 AM

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Jul 28, 2020 10:10 AM in response to talyiana

Hi there talyiana,


Thank you for choosing Apple Support Communities!


It sounds as though your iMac is randomly restarting when connected to an external hard drive. You’re in the right place, we’d be glad to assist in seeking a solution.


We understand that you have your external hard drive connected through a USB hub. Does the issue occur when the external drive is directly connected to your Mac?


Before starting any troubleshooting, we’d advise creating a fresh backup of your data:


Back up your Mac with Time Machine


Below is a resource that can help to continue isolating the issue:


How to reset the SMC of your Mac


If the issue still occurs after resetting the SMC and directly connecting your external drive, try using safe mode to see if the issue occurs there:


How to use safe mode on your Mac


We hope this helps,

Cheers!


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External hard drive causes my iMac Pro to randomly restart... why?

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