Crashing iphone

Might be a dumb question since I work in IT and can tell the error message seems to be related to my IOS not an app but any ideas besides reverting back?

{"timestamp":"2020-02-06 14:07:03.31 -0600","bug_type":"158","os_version":"iPhone OS 13.3.1 (17D50)","incident_id":"3C732B65-67FF-4F7E-BD1A-460FBF03706F"}

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iPhone 11 Pro

Posted on Jul 24, 2020 10:34 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 29, 2020 7:11 AM

Hi ajmart82,


Thanks for the response. We see your device will crash intermittently. If the device is randomly powering off, we first suggest you check the Battery Health of your device.


iPhone Battery and Performance


If your Battery Health is normal, we suggest you sync important information to iCloud, then erase your device and then set up the device as new, without restoring from a backup.


You can use iCloud to save your photos and messages:


Set up and use iCloud Photos

Keep all your messages in iCloud


Turn on anything else you need in Settings > tap [your name] > iCloud, then erase your iPhone.


How to erase your iPhone, iPad, or iPod touch


After erase, set up your iPhone as new:


Set up your iPhone, iPad, or iPod touch

Remember, step 5, select "Don't Transfer Apps & Data"


You will need to re-download your apps again, and change any settings you customized previously.


Redownload apps, music, movies, TV shows, and books


Let us know what you find out!


Take care!


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Crashing iphone

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