I cannot find a purchased app.

Question

Riky1906 Author

Level 1

8 points

I cannot find a purchased app.

Hi there,

I cannot find a purchased app, I searched everywhere.

There is the possibility of knowing the region that contains this app.

Thank you,

Riky

iPad 2, iOS 9

Posted on Jul 25, 2020 7:06 AM

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Answer 1

Best reply

Dah•veed

Level 9

64,747 points

Jul 25, 2020 11:46 AM in response to Riky1906

Perhaps the app is no longer offered by the developer through the App Store.

You can't download apps offered in other countries or regions.

ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.5.1; iPhone 8+, iOS 13.5.1; TV 4th Gen, tvOS 13.4.6;  HomePods, audioOS 13.4.6 and Airport Express w/ Airplay 2

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Answer 2

Riky1906 Author

Level 1

8 points

Jul 25, 2020 1:18 PM in response to Dah•veed

Thank you for getting back to me.

I can find the game but it is a beta version and does not give me the opportunity to restore the purchased packages. The game is Disney Junior Play. When I downloaded it in 2017 I progressively purchased 3 packages. Now the same app does not allow me to give restore and get the purchased packages. Please help me recover these purchases, my son is driving me crazy.

If necessary, these are the order IDs:

MSQF3B9SZM 29 Dec 2017

MSQD1ZK4Q9 03 Dec 2017

MSQNKV3GSM 30 Jun 2018

Thanks,

Riky

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