Forgot passcode

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SamAlgerie27 Author

Level 1

8 points

Forgot passcode

i followed the steps that ive read here on the site.

My iphone says connect to itunes

But when i plug in my iphone to my laptop it does not pick it up so that i can restore my iphone please help

iPhone 11, iOS 13

Posted on Jul 25, 2020 11:36 AM

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Answer 1

Best reply

Lawrence Finch

Level 10

204,902 points

Jul 25, 2020 12:12 PM in response to SamAlgerie27

It’s important to hold the buttons as it describes when you plug it in, and continue holding them until the computer responds. If it doesn’t respond after a minute or two holding see—>If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

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Answer 2

deggie

Level 10

167,237 points

Jul 25, 2020 11:40 AM in response to SamAlgerie27

You followed every step in this exactly: If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

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Answer 3

First Magus

Level 7

21,278 points

Jul 25, 2020 11:41 AM in response to SamAlgerie27

Did you check out this information?

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

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Answer 4

SamAlgerie27 Author

Level 1

8 points

Jul 27, 2020 1:12 PM in response to Lawrence Finch

Hi lawrence i gotten this far now and it said it cannot restore my phone,it was busy updating the firmware

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Answer 5

SamAlgerie27 Author

Level 1

8 points

Jul 25, 2020 11:54 AM in response to deggie

Yes i tried all that steps but the last step is not happening the laptop is not picking up the iphone when i plug it in so that i cant restore the iphone

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