My iphone is frozen

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Max2222 Author

Level 1

8 points

My iphone is frozen

My phone has stopped working when uploading to Itunes I have a xr phone

iPhone XR, iOS 13

Posted on Jul 25, 2020 12:48 PM

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Answer 1

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JDee

Level 5

6,485 points

Jul 25, 2020 12:55 PM in response to Max2222

When you encounter a frozen or black screen or you iPhone is otherwise non-responsive, please follow these steps. Hopefully those will help you resolve things.

-- JDee

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Answer 2

Max2222 Author

Level 1

8 points

Jul 25, 2020 1:32 PM in response to JDee

I am charging now - hopefully this will help, I have been doing the steps provided after and no results, but then again I did not charge first, thanks, will update later

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Answer 3

Jul 25, 2020 1:33 PM in response to Max2222

If that doesn't work, you most likely will need to Contact Apple Support so you can have your phone serviced.

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My iphone is frozen

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