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Spots (tiny white ones) on iPhone 4 screen....

Has anyone seen this? It's gotten progressively worse... (it's hard to photograph, but the "spots" you see in this picture cover the whole front panel of the phone.) If I try to wipe it off with a microfiber cloth, they fade a little, but then become more pronounced again. It seems to be slightly worse in warmer temperatures. It seems like they're under the glass, or under a coating of some sort, because there's no texture to them and they can't be wiped off.

I appreciate any thoughts....

Message was edited by: Christina Perry

Message was edited by: Christina Perry

PowerBook G4 12, Mac OS X (10.3.x)

Posted on Jul 22, 2010 7:17 AM

45 replies

Jul 22, 2010 12:28 PM in response to Christina Perry

It does look like you still have a screen protector on it.

Jul 22, 2010 1:13 PM in response to molotovito

You're right, it does look like their is a screen protector on it. But I can assure you, there is not a screen protector, or anything that will peel off. I don't know what else I can say; please take the "screen protector" theory off the table, there isn't one.

I do appreciate the input, but I don't want to discourage other answers by making everyone think there's something that just needs to be peeled off, when there isn't.

JEZ

Level 1

75 points

Jul 22, 2010 1:23 PM in response to Christina Perry

Maybe it's just my bad eyes, but it looks like there is a small ridge around the home button like there might be a second screen cover of some kind on it. Left hand side of the home button.

Jul 22, 2010 1:36 PM in response to JEZ

I do see what you're saying; yes, the photo really does have several areas that look like there's a screen protector or some sort of layer there - especially where you point out, to the left of the home button. But, alas, after checking it out thoroughly, even that is a red herring. There's nothing on the screen except these strange dots... (I'll try to take a better picture when I get home- this was just a quick one to try to capture the size/pattern of the dots.)

thanks for the thoughts!

BlingMe

Level 2

370 points

Jul 22, 2010 1:56 PM in response to Christina Perry

I would go to the Apple store and have them look at it. If that is in fact a defect...I would find it unacceptable and want a replacement. Perhaps there's a defect in the oleophobic coating. That is something that will need to be determined by Apple.

Jul 22, 2010 2:16 PM in response to Christina Perry

Did you drop the phone? Looks like humidity got underneath the screen and mold is growing.

Jul 24, 2010 11:29 AM in response to Christina Perry

Thanks everyone for your thoughts. Took it to the Apple store today, and they took one look at it and said, "That definitely shouldn't be happening, we'll get you a new phone." Ten minutes later I was on my way. Apple has always done right by me whenever I've had problems, and today was no exception...

tonefox

Level 6

9,362 points

Jul 24, 2010 11:40 AM in response to Christina Perry

Excellent. Glad you got it sorted.

Jul 30, 2010 10:53 AM in response to Christina Perry

Christina....I have the same exact problem. I have not dropped my phone or anything. The only thing i can think that i did was to clean it once, i did spray a small amount of Windex onto a paper towel, and then cleaned my screen with the moist cloth. Nothing dripped into it or anything.

I don't think this caused the problem, think i did it in an attempt to remove these spots. But if you also did this, it may convince me that was what caused the problem.

Thanks

M

Aug 4, 2010 4:35 PM in response to basketlax

I too see this issue. I have not dropped my phone or used Windex or anything like it on my screen. It seems to go away after a good wiping but always returns. Much easier to see in very bright conditions.

Aug 6, 2010 7:09 PM in response to Christina Perry

I have the exact same thing, no matter how much I wipe to clean it, it comes back right away, going to take it to genius.

Aug 13, 2010 10:30 PM in response to Christina Perry

I have the same problem. The light is a big factor, and it doesn't show up until the oils from my finger smudge the screen. I see this as a definite problem.

Aug 19, 2010 6:48 AM in response to Christina Perry

I'm quite relieved to find others are experiencing this problem too. Similar spots have developed on my phone's screen over the past week or so. I've only had it a month or so and treated it very carefully, cleaning with only a microfibre cloth. Did the Apple Store Genius offer any explanation when replacing the phone?

Aug 24, 2010 11:07 AM in response to Ste_Walker

I took my phone to the Apple Store in Danbury, CT and they were able to see the issue even after taking it to the back room and giving it a good cleaning. I did not get an explanation as to what could be causing the issue. When I requested a replacement they did comply without issue. I've had the replacement phone for about three weeks now and I don't see this problem and am happy with the replacement phone.

diman

Level 1

0 points

Nov 19, 2010 7:04 AM in response to Christina Perry

I had the exact same problem. It gradually got worse until i couldnt stand it anymore. I took it to the genius bar and walked out with a new phone within 10 minutes, no problems/questions. i had my phone for about 2 months and i also noticed it would get worse when it was exposed to heat. he mentioned hearing something about it before, something between the screen and the glass, perhaps the oleophobic coating. i've never had any problems with taking stuff back to apple when it's not working properly.

Spots (tiny white ones) on iPhone 4 screen....