Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

Activate phone from another

I bought a phone yesterday and tried to activate it home and when I did my other phone still worked and the new one isn’t connected to my phone number

iPhone 11, iOS 13

Posted on Jul 26, 2020 9:03 AM

Best reply

zinacef

Level 10

88,407 points

Posted on Jul 26, 2020 3:43 PM

Did you deactivate the old device first? And also did you switch out the SIM card as well from the old device to the new one?

View in context

Similar questions

How to activate new iPhone with no phone number? How to activate new iphon with no phone number [Re-Titled by Moderator]
235 1
How do I activate my new iPhone with my current number How do I activate my new phone
395 1
Activation of iPhone 12 I am having trouble activating my new iPhone 12. I have an existing iPhone 8 with Verizon service. Bought new iPhone 12 from Apple and had it shipped with Verizon sim card. I tried to follow instructions from Apple on how to activate. This process was not successful. When I turned on new phone to first activate with Verizon, the process never asked for my existing phone number and consequently when I completed the steps the phone will not send or receive calls. Do I have to go to Verizon store to get fixed or is there something I can do to get this operating properly? Thanks very much for any help.
142 3

1 reply

Best reply

zinacef

Level 10

88,407 points

Jul 26, 2020 3:43 PM in response to Joc3medina

Did you deactivate the old device first? And also did you switch out the SIM card as well from the old device to the new one?

Activate phone from another

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up