Lost backup

Question

Level 1

8 points

Lost backup

Hey, before some weeks I downloaded and updated to iOS 14 Beta Version. Due the many problems of this version I wanted to downgrade to iOS 13 until the original update is available, so I backuped my iPhone in my computer (windows pc) via iTunes. I set my phone back to iOS 13 but when I tried to transfer the backup in my iPhone, iTunes didn't let me ''because my iphone is old''. I changed the backup product version from 14 to 13 and tried again. It didn't let me once more because it asked for a backup password that I never set... Maybe I chose my backup to be encrypted but I didn't set any password for this. So now I have an encrypted backup on my computer and an empty iPhone. Any help?

iPhone 7 Plus, iOS 13

Posted on Jul 26, 2020 1:43 PM

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Answer 1

deggie

Level 10

167,525 points

Jul 26, 2020 1:47 PM in response to christ1ana

As stated when you sign up for the public beta did you do a backup of your iPhone prior to updating and archive that backup? That is the backup that you have to restore from. Any backup you currently do will be for iOS 14 and will not work with an iPhone running iOS 13.x

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Answer 2

deggie

Level 10

167,525 points

Jul 26, 2020 2:01 PM in response to christ1ana

As I said, the workaround you are trying to use was for a specific beta version of a prior point version and who knows what trying to change that now causes particularly since you are using beta software. Also, if you are using the Health app, or have an Apple Watch, then backing up to a computer requires an encrypted backup which would necessitate a backup.

I think you are just going to have to roll back your iPhone and then manually load your apps and start over.

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Answer 3

christ1ana Author

Level 1

8 points

Jul 26, 2020 1:50 PM in response to deggie

I didn’t do a backup before the iOS 14. But in the back up file from iOS 14, I changed the “product version” from 14 to 13 and it now doesn’t have that problem but the password one.

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