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My son broke is old phone. We have new phone iPhone 6s. And now his Apple id is locked, because we got too many times wrong password. How Can i open the Phone?
[Edited by Moderator]
iPhone 6s, iOS 13
If you see a message that says your account has been disabled in the App Store and iTunes Store, contact Apple Support for help.
You'll need to convince them you are the owner of the account
More information here - https://support.apple.com/en-us/HT204106
If you see a message that says your account has been disabled in the App Store and iTunes Store, contact Apple Support for help.
You'll need to convince them you are the owner of the account
More information here - https://support.apple.com/en-us/HT204106
If it isn't in the App Store/iTunes
If your Apple ID is locked or disabled - Apple Support.
If you have changed your ID or password, have you followed the steps in this article?
What to do after you change your Apple ID or password - Apple Support.
If necessary, contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Apparently, you have been unable to recover the needed password. At this point, you will need to request account recovery to regain access to your account.
In this regard, see Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921. Read the whole document carefully.
Before requesting recovery, you may want to contact Apple support to discuss your issue. Here are some good support options:
Get a call from Apple support to help solve your problem using this
link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient. Sometimes Apple phone support is not available.
Apple ID Support https://support.apple.com/apple-id
Apple Support Twitter https://twitter.com/AppleSupport There may be an hour or so wait.
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.
My son's Apple ID is locked because we got too many times wrong password
