I can't change the birth date for a child's Apple ID

I just added a my Apple ID account to my mom's family group (I'm the kid) and I'm trying to change the birth date from 14 years old to 11 (since I made this account when I got my laptop and didn't know what family sharing was). When I try to do that, there's a popup that says 'Could not connect to iCloud. You are not eligible to create/edit an account at this time.' How do I fix that?

iPad, iPadOS 13

Posted on Jul 26, 2020 11:17 PM

Reply
1 reply

Jul 27, 2020 8:44 AM in response to LazyAnson

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

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I can't change the birth date for a child's Apple ID

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