My new Mac book pro is locked?

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Level 1

12 points

How can I unlock it?

MacBook Pro 13″, macOS 10.15

Posted on Jul 27, 2020 5:13 AM

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Answer 1

Level 6

17,275 points

Sounds like a hardware issue.

Otherwise you should contact Apple Support here: https://support.apple.com/contact

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Answer 2

Level 6

17,275 points

What does the screen looks like? Can you post a picture so we can better understand?

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Answer 3

Level 1

12 points

The screen is dark, when I press the power button it tries to start but than shuts down again

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