Unable to restore contacts

It started with numbers showing instead of names, then my contacts have

gone. I have tried the restore from icloud but that didn't work either.


iPhone SE, iOS 13

Posted on Jul 27, 2020 7:39 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 27, 2020 7:46 AM

Hello Spurs-am-byth,


Thanks for posting your concern in the Apple Support Communities, we're glad to help.


Based on the information that you provided, I want to provide three pieces of information that may help you in your journey to restore your Contacts back to your iPhone.


  1. If you're using an e-mail that may have Contacts stored, I recommend that you use Apple Article - HT207207 in order to add any e-mail accounts that may have Contacts stored on them.
  2. After you've logged into www.icloud.com and determined that the Contacts exist there, then you have a synchronization issue. I recommend that you use Apple Article - HT203521 in order to troubleshoot the synchronization.
  3. Finally, you can use the restore option on www.icloud.com to bring your Contacts back from a previous Contacts backup. You can use Apple Article - HT205018 to learn how to restore your Contacts from a Contacts backup.


I hope this helps!


1 reply
Question marked as Top-ranking reply

Jul 27, 2020 7:46 AM in response to Spurs-am-byth

Hello Spurs-am-byth,


Thanks for posting your concern in the Apple Support Communities, we're glad to help.


Based on the information that you provided, I want to provide three pieces of information that may help you in your journey to restore your Contacts back to your iPhone.


  1. If you're using an e-mail that may have Contacts stored, I recommend that you use Apple Article - HT207207 in order to add any e-mail accounts that may have Contacts stored on them.
  2. After you've logged into www.icloud.com and determined that the Contacts exist there, then you have a synchronization issue. I recommend that you use Apple Article - HT203521 in order to troubleshoot the synchronization.
  3. Finally, you can use the restore option on www.icloud.com to bring your Contacts back from a previous Contacts backup. You can use Apple Article - HT205018 to learn how to restore your Contacts from a Contacts backup.


I hope this helps!


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Unable to restore contacts

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