Security

Question

Elliot0129 Author

Level 1

8 points

Security

I recently found out my phone was hacked. I changed my Apple ID and added an access code to be sent to when I login.

How do I get rid of my old Apple ID?
Every time now when I login to my Apple Account I am being told that someone from Illinois is trying to access my account with my old Apple ID.
For a while now when I go to websites to make purchases the website always defaults to a zip code in Illinois. I will change it to my zip code, but next time I login it’s back to Illinois zip code.
I placed an order on Amazon the other day and received an email that someone from Illinois was trying to access my account.

I apologize for the length of this, but it seems like they are all connected some how.

Please help!

iPhone SE, iOS 13

Posted on Jul 27, 2020 9:26 AM

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Answer 1

Eric Root

Level 10

685,317 points

Jul 27, 2020 10:00 AM in response to Elliot0129

If you have changed your ID or password, have you followed the steps in this article?

What to do after you change your Apple ID or password - Apple Support.

Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article below. As a precaution, change your password.

Apple ID device list -Check to see where you‘re signed in.

Apple ID Password Change.

What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.

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