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My daughter dropped her iPhone 11 in water for less than 5 seconds and less than 12" deep and it no longer works and isn't covered under warranty since contact with liquid. We dried out phone per Apple instructions but no luck. Apple claims up to 2 meters for 30 minutes. Is there anything we can do?
iPhone 11
They do.
It requires you to read.
From the Tech specs:
iPhone 11 is splash, water, and dust resistant and was tested under controlled laboratory conditions with a rating of IP68 under IEC standard 60529 (maximum depth of 2 meters up to 30 minutes). Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.
They do.
It requires you to read.
From the Tech specs:
iPhone 11 is splash, water, and dust resistant and was tested under controlled laboratory conditions with a rating of IP68 under IEC standard 60529 (maximum depth of 2 meters up to 30 minutes). Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.
No. The phone will need to be replaced.
You apparently misunderstand how water resistance ratings work.
You may find this enlightening: Understanding Water Resistance
TL:DR Nothing rated at less than 50 Meters water resistance should ever be immersed in water.
Thanks - that is a super helpful article! However, I feel like Apple's advertising is misleading! The average person reads the phone can withstand a drop in water for up to 2 meters for 30 minutes. They should make it more clear that it can't be dropped in 2 meters of water.
I'm not going to say I disagree, however, it is what it is. They did not make any false claims. The depth/time figures cited are for testing under controlled laboratory conditions.
If it's any consolation at all, no watch manufacturer will warrant liquid damage to a watch, no matter what the water resistance rating. That includes professional dive watches rated to 300 Meters or more and watches that can cost upwards of 25 to 50 thousand dollars.
I am also really upset about this advertising, my moms phone was outside for 5 min in a light amount of rain and it broke!! How can they advertise it like this. I have been so care free about mine getting a bit wet until this happened.
Water Resistant?
