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💡 Did you know?
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
I've had this airpods 1st gen I guess for about three years and I just noticed that last year, it used to charge up to 100%, this time, after putting it in the charger from 10am to 1pm, it only went to 96%. Is this normal wear and tear?
jasmine26,
Since it sounds like the issue is still occurring after resetting the AirPods, we'd like to have our support team take a closer look into this with you.
Please contact our support team here:
We appreciate you working with us, and we hope you have a nice rest of your day!
jasmine26,
Since it sounds like the issue is still occurring after resetting the AirPods, we'd like to have our support team take a closer look into this with you.
Please contact our support team here:
We appreciate you working with us, and we hope you have a nice rest of your day!
Hey jasmine26,
It sounds like your AirPods aren't charging fully, and we'd love to look into this with you!
Just to clarify, is it the AirPods that stop charging at 96%, or is the issue happening with the charging case? If your AirPods aren't fully charging, the steps and information on the following page may help:
If you'd like to learn more about the battery life for AirPods, please check out this page as well:
Charge your AirPods and learn about battery life
Have a nice day!
jasmine26,
Thanks for following up with us, and for providing those additional details.
It sounds like the issue only happens with one AirPod, is that right? If so, which one is affected (left or right)?
Does the battery percentage ever appear to fluctuate when you view it via the battery widget on your iOS device, or does it always show 96% or 97%?
If the issue is only happening with one AirPod, it's possible that the issue may be hardware related, but we'd like to rule out other possible causes first.
Just to confirm, since noticing this issue, have you had a chance to try cleaning your AirPods and their charging case? If not, we'd suggest cleaning the AirPods and charging case to help ensure dust or debris isn't affecting charging.
This page has some great information on cleaning your AirPods:
How to clean your AirPods and EarPods
Thanks!
jasmine26,
Thanks very much for letting us know. We want to make sure we look at all possible causes and solutions.
Just to confirm, since noticing this issue, have you tried resetting your AirPods? If not, we'd like to see if resetting the AirPods helps improves things.
This page outlines the steps to reset the AirPods:
If the issue continues to happen with the battery percentage, please reach out to our support team for further assistance:
Take care!
Hello sterling r...i checked the AirPods charge and one of the AirPods were at 97% when i remove them from the charging case But the charging case remained at 100%. I guess after some time, the battery capacity goes down for these?
I think it fluctuates in that when i remove the right earpiece, it shows 98% and the other one still in the case says 100. When I exchange one for the other ( taking out the left earpiece) it says 97% then fluctuates to 98%. This numbers as I remove them AirPods from the charger dock.
I apologize. The second sentence was supposed to be the first. The first sentence was supposed to be the second sentence. And I should have followed up with “ I’m gonna give resetting a try”. I couldn’t find a reply button so I just checked Solved.. my AirPods are now back at full capacity since I’ve done what was suggested to me. Thank you all very much for your patience in helping me.
I’ve never thought about resetting. I just put it on and the AirPods are showing 93% after being fully charged.
AirPods no longer charging to 100%
