AirPods malfunctioning when playing music

my AirPods lately have been malfunctioning when I play music, Sometimes it completely cuts off but it shows that the music is still playing but I can’t hear it I would like to exchange them pls and thank you


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Posted on Jul 27, 2020 2:55 PM

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Posted on Jul 27, 2020 2:58 PM

You do not need them to be exchanged. If you follow the steps on the article below, you should be able to get them working again.

If the sound from your wireless headphones cuts out or is distorted – Apple Support

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AirPods malfunctioning when playing music

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