Activation lock

My company owns an iPhone 7, which is tied to a previous employee’s Apple amount. They ARE NOT available to assist, and the phone is our company’s property. How do I resolve this? Please advise.

I feel like it is unacceptable to not have a way to work around this.

Posted on Jul 27, 2020 8:55 PM

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1 reply

Niel

Community+ 2026

Level 10

744,973 points

Jul 27, 2020 9:18 PM in response to Samuelmoliver2

Supply Apple with its original purchase receipt. If it's managed by Apple Configurator, the lock can also be bypassed through it.

(182675)

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Activation lock

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