Guided access problem with screen recording

After Updating to 13.6 , my screen recording during guided access is very blurry, I don’t know if this is purposefully done or not but please look into it thanks! I have an IPhone XR.

iPhone XR

Posted on Jul 27, 2020 10:13 PM

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1 reply

Jul 30, 2020 2:47 PM in response to dhruv10

Hello dhruv10,


Welcome to Apple Support Communities.


From reading your post, it sounds as when you are doing a screen recording the image is blurry, correct? We're here to help you take a look in to that!


First, if not already done, do a complete restart of the iPhone XR. Next, ensure there is an up-to-date backup to iCloud or iTunes. From here, attempt a restore of the iPhone XR and restore from the backup. Here is a few articles on these steps:


Restart your iPhone

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod touch from a backup


If the issue persists after these steps, we would encourage you to Contact Apple Support for further assistance.


Hopefully this helps!




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Guided access problem with screen recording

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