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Quick Start for new iPhone 11

Transferring data onto new phone but has go stuck on “preparing to transfer”. I exited transfer on old phone but the new phone has stalled. Any ways to fix thins problem would be greatly appreciated!!

iPhone 11, iOS 13

Posted on Jul 28, 2020 7:40 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 28, 2020 8:17 AM

Transfer content from an iPhone, iPad, or iPod touch to a new device.    


 Quick Start to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch


Set up your iPhone, iPad, or iPod touch - Apple Support


Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

1 reply
Question marked as Top-ranking reply

Jul 28, 2020 8:17 AM in response to declan_power123

Transfer content from an iPhone, iPad, or iPod touch to a new device.    


 Quick Start to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch


Set up your iPhone, iPad, or iPod touch - Apple Support


Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

Quick Start for new iPhone 11

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