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meilana Author

Level 1

4 points

number changed

How do I take my old number off my phone and make sure my new number is being used for FaceTime and messages

iPhone 7, iOS 13

Posted on Jul 28, 2020 7:33 AM

Best reply

Eric Root

Level 10

684,219 points

Posted on Jul 28, 2020 8:29 AM

The carrier has to change the number for you.

For Messages/FaceTime, you need to change the number on your Apple ID. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.

Apple ID - Manage

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number changed

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