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Level 1

4 points

SIM not supported

Hi, I am trying to put an existing SIM card my iPhone, however it comes back saying SIM not supported, can you help?

iPhone 6s, iOS 13

Posted on Jul 29, 2020 2:10 AM

Best reply

Level 10

207,995 points

Posted on Jul 29, 2020 2:20 AM

Perhaps that iPhone is locked to a different carrier. Should be this case, only the carrier can unlock that device, if you're eligible. See this support article:--> How to unlock your iPhone for use with a different carrier - Apple Support

If you meant something different, please better explain.

Regards

Giulio

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