"Mail Has Stopped Responding"

Question

Level 1

14 points

"Mail Has Stopped Responding"

For a week now I'm getting the same message when trying to load my icloud mail from a web browser: "mail has stopped responding, an error has prevented this application from working properly." I've tried multiple web browser apps and the same error message occurs. I've also tried this from different computers and I'm having the same issue across computers and browsers. I'm so frustrated right now that I want to abandon using icloud mail altogether. Is there a solution?

MacBook, OS X 10.11

Posted on Jul 29, 2020 9:43 AM

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Answer 1

tygb

Level 9

65,010 points

Aug 3, 2020 2:00 AM in response to kas_12

See the article https://support.apple.com/en-in/HT203528

Prefer to update the Mac , if you have installed any vpn services , anti virus , softwares , unidentified non compatible apps , uninstall all of them .

Contact apple support https://support.apple.com/en-us/HT201232

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Answer 2

Joseph_S.

Community Specialist

Aug 1, 2020 8:17 AM in response to kas_12

Hello kas_12,

We want you to be able to access your iCloud email via a web browser, so let's get to the bottom of this.

Are you able to check your email from any devices without using iCloud.com? Do you have an issue with any other data using iCloud? This helps us to see if it is an account issue.

Make sure you have available iCloud storage space by following the steps here: Manage your iCloud storage

These steps specifically allow you to check from the website: "On a supported browser, sign in to iCloud.com, then click Account Settings."

We hope this helps. Have a great day.

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Answer 3

kas_12 Author

Level 1

14 points

Aug 1, 2020 1:13 PM in response to Joseph_S.

Thank you for your response. I have plenty of storage left with 2GB remaining. I do not have a problem sending/receiving mail from my phone using the mail app. It seems to be a computer/browser issue. Thank you for helping me trouble shoot as I continue to have this issue.

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Answer 4

brenden dv

Community Specialist

Aug 1, 2020 2:30 PM in response to kas_12

kas_12 ,

Thanks for those details. That helps us rule out an account issue.

Let's try using the steps here to clear your browsing history: Clear your browsing history in Safari on Mac

Next, in the Safari app on your Mac, choose Safari > Preferences > Manage Website Data > Remove All, then quit Safari, and try iCloud Mail again.

Take care.

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"Mail Has Stopped Responding"

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