Low memory space

I seem to have 37 GB of “Other” data in my phone and I’m trying to make space. I have already upgraded from 50GB to 200GB on my iCloud and I’m still battling a space issue on my phone. How can I fix it?

iPhone XS, iOS 13

Posted on Jul 29, 2020 1:49 PM

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Question marked as Top-ranking reply

Posted on Jul 29, 2020 1:52 PM

iPhone physical storage and iCloud virtual storage are two different things and one cannot substitute for the other:

About storage on your device and in iCloud - Apple Support


From:

How to check the storage on your iPhone, iPad, and iPod touch - Apple Support

Other: Non-removable mobile assets, like Siri voices, fonts, dictionaries, non-removable logs and caches, Spotlight index, and system data, such as Keychain and CloudKit Database. Cached files can't be deleted by the system.


My experience is that a large Other storage (>5GB) usually means there is a corrupt system file. About the only way to reclaim that storage is to backup your iPhone and then restore from that backup:

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If that doesn't help, then you will have to reset your iPhone:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

(and you will have to manually reenter all your information).


1 reply
Question marked as Top-ranking reply

Jul 29, 2020 1:52 PM in response to bennetsam

iPhone physical storage and iCloud virtual storage are two different things and one cannot substitute for the other:

About storage on your device and in iCloud - Apple Support


From:

How to check the storage on your iPhone, iPad, and iPod touch - Apple Support

Other: Non-removable mobile assets, like Siri voices, fonts, dictionaries, non-removable logs and caches, Spotlight index, and system data, such as Keychain and CloudKit Database. Cached files can't be deleted by the system.


My experience is that a large Other storage (>5GB) usually means there is a corrupt system file. About the only way to reclaim that storage is to backup your iPhone and then restore from that backup:

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If that doesn't help, then you will have to reset your iPhone:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

(and you will have to manually reenter all your information).


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Low memory space

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