What causes the restore screen on the iPhone XS Max?

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What causes the restore screen on the iPhone XS Max?

So my iPhone has had this message on an all black screen: support.apple.com/iphone/restore. My phone does not turn on or update using the methods seen on YouTube. I tried to restore it but that also didn't work, it gave me the unknown error screen when I tried to restore it. I am going to get a new phone tomorrow but I just want to know why does this happen to an iPhone? What could have caused this and why wouldn't it even let me restore the phone all together?

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iPhone XS Max, iOS 13

Posted on Jul 29, 2020 5:23 PM

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Answer 1

Demo

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Jul 29, 2020 5:36 PM in response to Leongorani

It’s hard to say exactly what causes it but it’s a software issue that can only be resolved by restoring the iOS software. It’s not totally uncommon and it can occur for absolutely no reason whatsoever that you can determine.

Did you try recovery mode?

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

Leongorani Author

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Jul 29, 2020 5:43 PM in response to Demo

I am also getting a message that says "There is a problem with the iPhone that requires it to be updated or restored." My iPhone is also not showing up in my iTunes under devices.

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Answer 3

Demo

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Jul 29, 2020 5:52 PM in response to Leongorani

Maybe this will help with that issue.

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

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Answer 4

Leongorani Author

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Jul 29, 2020 5:41 PM in response to Demo

But I also cant restore the iOS software either, so its literally a brick right now. I believe I have tried that but I will try it again now. thank you.

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What causes the restore screen on the iPhone XS Max?

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