Safari quit unexpectedly on my mac and is not opening.
I tried booting in safe mode, but problem persists. I made no changes, just turned on my PC and found out that it is not opening. Please help.
MacBook Air 13″, macOS 10.14
I tried booting in safe mode, but problem persists. I made no changes, just turned on my PC and found out that it is not opening. Please help.
MacBook Air 13″, macOS 10.14
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.
Etrecheck – System Information.
Web site version if required. https://etrecheck.com
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.
Etrecheck – System Information.
Web site version if required. https://etrecheck.com
Greetings aishwariya129,
Thanks for your reply! We see from the steps you've completed that Safari is continuing to experience close unexpectedly. We recommend the following, progressive steps:
We trust these steps will resolve the issue.
Keep us posted.
Hello aishwariya129,
We want you to be able to get back to surfing the web with Safari, so let's see what might be happening there.
Safe mode was a good step to help isolate.
Restart your Mac, then hold down the Shift key while opening Safari, this doesn't change the setting, but Safari forgets any windows that were open the last time you quit the app. Then follow the steps in this resource: If Safari is slow, stops responding, quits unexpectedly, or has other issues
See if that does the trick.
Safemode is not working.
The steps specified in the link require the Safari menu to come up, when I try to open Safari. However, the menu itself is not coming up. Just a dialog box appears saying the Safari quit unexpectedly.
I removed the specified files from the Library folder also, but not working.
Opening in another admin user account is not working. Safe mode is also not working. A dialog box with "Safari quit unexpectedly" is getting displayed.
I tried pasting into a reply but it is exceeding the word limit. So I created a separate doc file, and attached it. I have not attached screenshot. The pastebin link is as follows - https://pastebin.com/MpA0g1PH
Thanks!
Safari quit unexpectedly on my mac and is not opening.