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User profile for user: Alfredomanalang
Alfredomanalang Author
User level: Level 1
4 points

apple tv+ remote control

why is my apple tv remote doesn't work?

Apple TV 4K, tvOS 13

Posted on Jul 30, 2020 4:55 PM

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User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
141,490 points

Posted on Jul 30, 2020 5:58 PM

Please use the Trouble Shooting steps in If your Apple TV remote isn’t working - Apple Support

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User profile for user: Michael Paine
Michael Paine
User level: Level 4
1,363 points

Jul 30, 2020 11:44 PM in response to Alfredomanalang

Note that a few months ago an update to tvOS changed the way the Remote wakes up the ATV - you need to press the Menu button to wake the ATV. When first encountered this change I thought the Remote was not working as the ATV no longer woke to the touch pad.

Otherwise go through the troubleshooting steps such as making sure the Remote is charged.

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apple tv+ remote control

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