Pages format panel

Pages - version 10.1 (6913) / Catalina 10.15.6 - the RHS format pane deactivates after several seconds, revertiing to "Nothing Selected. Select an object or text to format". This occurs even while entering text. The input of characters at the cursor "freezes", requiring me to click on a word to reactivate the panel and "unfreeze" the text input. Several seconds later, the same behaviour recurs - rinse and repeat. See screen shots.


Pic 1, all's well.


Pic 2, several seconds later, pane deactivates.


Any assistance much appreciated.

Bern

Posted on Jul 30, 2020 11:55 PM

Reply
5 replies

Aug 3, 2020 7:41 AM in response to bernard@lanecove

Hello bernard@lanecove,


Thanks for stopping by the Apple Support Communities. It looks like you're having issues with the format pane getting deactivated randomly on Pages on your Mac. We'd like to look into this with you.


Are you experiencing this behavior with a specific document or multiple? Also, is there any updates available for Pages in the App Store?


If so, please install any available updates, and test to see if the issue persists.



Does this also occur in a new user account? We'll want to check if there's an issue with any files or settings in the current user account that could be contributing.


Here's how to test in a new user account: 


How to test an issue in another user account on your Mac


Please check this helpful link:


Pages User Guide


Have a nice day.

Aug 3, 2020 4:58 PM in response to bernard@lanecove

Hi bernard@lanecove,


Thanks for getting back to us with those additional details. Let's continue investigating this issue further together.


"Documents you create in Pages for iCloud are automatically available in the Pages app on any Mac, iPhone, or iPad that’s signed in with the same Apple ID"


Do you experience the same behavior if you try to edit your pages document on another device? For example: another Mac, a windows PC or an iOS device?


Please check this out:



Pages User Guide for iCloud


You can also, expand the " Table of Contents" on the top of the same page for more topics regarding using Pages with iCloud.


Take Care.

Aug 4, 2020 5:52 AM in response to bernard@lanecove

Hi bernard@lanecove,


We appreciate your patience as we're trying to understand the behavior you're experiencing with pages on your Mac. To summarize, you're having issues with the format pane deactivates randomly when editing a Pages document saved on iCloud. Issue persist in new user account on your Mac, your macOS, and Pages application are up-to-date on software. Also, issue persist after uninstalling / reinstalling Pages.


We want your experience with pages to be flawless, in order to work towards a resolution, please contact our application support experts. They can be reached here:


Contact Apple Support 




Thank you for using Apple Support Communities.

Aug 3, 2020 2:48 PM in response to i_rina

Hello i_rina,


My analysis so far shows this problem occurs with any document created and saved in iCloud. A new document works fine until it is saved, then the problem starts. Documents saved on the Macintosh HD work fine.


Also, a problematic document moved from iCloud to the Mac HD then behaves itself. A new user account appears to change nothing with respect to the problem. I've uninstalled / reinstalled Pages, to no avail. The software is up to date.

Thanks

Bern

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Pages format panel

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