You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iphone 7 cannot install this update

How can i install this update

Posted on Jul 31, 2020 7:34 AM

Reply
3 replies

Aug 3, 2020 8:59 AM in response to puteranaz88

Howdy puteranaz88,


It sounds like you are having issues updating your iOS version on your iPhone. We will be happy to help!


First, we noticed in the screenshot that you are connected to a Wi-Fi hotspot. This could be what is causing the issue with the inability to update. Can you try connecting directly to a Wi-Fi router, or try using a computer?


This article has guidance on updating:


Update your iPhone, iPad, or iPod touch


Also, if you haven't already, we recommend backing up your iPhone before running the update.


How to back up your iPhone, iPad, and iPod touch


We hope this helps!


Cheers.

My iphone 7 cannot install this update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.