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Ipod touch

Hi,


I have an Ipod touch that is disabled and needs to be connected to itunes. It won't connect as itunes wants me to enter the passcode. I can't because it is disabled. I have tried both recommended methods of getting to reset. Both lead me back to the disabled screen and don't work. Any other tips I can try?


Thanks.

iPod, iOS 11

Posted on Aug 1, 2020 12:19 PM

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Question marked as Best reply

Posted on Aug 1, 2020 7:20 PM

Hello,


Unfortunately you must now fully restore your iPad to factory settings.


Please refer to the following Apple Support documents.


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Ipod touch

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