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my se 2020 has frozen

my daughters iphone se 2020 has just froze, turned itself off and wont switch on again. we have tried force and charging for over an hour but nothing...

Posted on Aug 2, 2020 4:00 AM

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Question marked as Top-ranking reply

Posted on Aug 2, 2020 4:05 AM

Contact Apple Support to set up service if you have any of these issues:

  • You still see a black screen after charging, force restarting, or following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.


(from If your iPhone, iPad, or iPod touch won't turn on or is frozen)

1 reply
Question marked as Top-ranking reply

Aug 2, 2020 4:05 AM in response to debsydoddle

Contact Apple Support to set up service if you have any of these issues:

  • You still see a black screen after charging, force restarting, or following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.


(from If your iPhone, iPad, or iPod touch won't turn on or is frozen)

my se 2020 has frozen

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