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Im trying to restore my iPhone X and do an update, I get an error code 14, now what? I don't wanna lose my pics and data

I keep trying to update the phone via the laptop with restore. It gives me an error code 14 and says I have to restore it. I want to avoid restore as ill lose all my pics and data. Any help would be appreciated.

Posted on Aug 2, 2020 11:44 AM

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Posted on Aug 2, 2020 1:03 PM

Thank you for posting in the Apple Support Communities. I see no one has responded to your post yet. I am happy to help!


Sounds like you may need to check your USB connections. Here's a troubleshooting article that should help resolve the issue:

iOS update and restore errors -- https://support.apple.com/en-us/HT204770#usb **Click on error number 14 and follow the steps.


Check out this additional article as well: If you can't update or restore your iPhone, iPad, or iPod touch -- https://support.apple.com/en-us/HT201263




1 reply
Question marked as Best reply

Aug 2, 2020 1:03 PM in response to csp83

Thank you for posting in the Apple Support Communities. I see no one has responded to your post yet. I am happy to help!


Sounds like you may need to check your USB connections. Here's a troubleshooting article that should help resolve the issue:

iOS update and restore errors -- https://support.apple.com/en-us/HT204770#usb **Click on error number 14 and follow the steps.


Check out this additional article as well: If you can't update or restore your iPhone, iPad, or iPod touch -- https://support.apple.com/en-us/HT201263




Im trying to restore my iPhone X and do an update, I get an error code 14, now what? I don't wanna lose my pics and data

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