Update
When I try to update roblox (the game) it says “if you have an Apple ID sign in with it here” I enter my password, doesn’t work I enter my username doesn’t work? What do I put in?
iPhone SE, iOS 13
Question marked as
User profile for user:
jeremy_v
User level:
Community Specialist
Greetings, Brenna!
It sounds like you are trying to get the Roblox app to update in the App Store on your iPhone, but it doesn't accept your Apple ID and password. We can assist with this.
First, we'd determine how you purchased the Roblox app and the iPhone. Did you purchase the iPhone new or previously used? If it was previously used, it could have been purchased using another Apple ID. If you used a shared purchase from Family Sharing, it should accept your Apple ID and password.
To troubleshoot the Apple ID, try signing in on the Apple ID website: Manage your Apple ID If you can sign in successfully, you're in good shape.
If you forgot your Apple ID password
In case this doesn't resolve it, be sure your iPhone is up to date. Here's how to back up and get updated: Update your iPhone, iPad, or iPod touch
We hope this helps!