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chickirondon Author

Level 1

4 points

I can't restar my iPhone XR, the apple is on the screen

we did the update sowtware, take 3 hours an then the iPhone didn't work

iPhone XR, iOS 13

Posted on Aug 2, 2020 12:30 PM

Top-ranking reply

KendraJohnson

Level 3

519 points

Posted on Aug 2, 2020 12:58 PM

Thank you for posting in the Apple Support Communities. I see no one has responded to your post yet. I am happy to help!

Here's a troubleshooting article that should help take care of this for you: If your iPhone, iPad, or iPod touch won't turn on or is frozen (https://support.apple.com/en-us/HT201412)

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I can't restar my iPhone XR, the apple is on the screen

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