My grandma has an iPad and had an Apple ID which was also her email and she forgot her password. We restored the iPad and we’re stuck on the setup screen with iCloud. We have proof that we bought the iPad.
Any way how to get this fixed?
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Her Apple ID password?
Enter the Apple (iCloud) ID and click Forgot Password.
If she is the original owner, have her contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)
Genius Bar Reservation and Apple Support Options - Apple.
or contact Apple ID Support.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.